Poki Games Terms and Conditions

1 Acceptance of Terms

By creating an account on poki games, making a deposit, placing a bet, or simply browsing the platform, you are entering into a binding agreement with poki games and accepting these Terms in their entirety. These Terms apply to all users of the poki games platform, including registered players, guests, and anyone accessing the site from Bangladesh or any other location.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and poki games. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

2 Eligibility

To register and use poki games, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online betting activities under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a poki games employee.

Poki games reserves the right to request identity verification documents from any player at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or closure.

3 Account Registration

Each individual is permitted to hold only one active account on poki games. Registering multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited and will result in all associated accounts being permanently closed.

When registering your poki games account, you agree to:

• Provide accurate, complete, and truthful information during registration.
• Keep your account information up to date at all times.
• Maintain the confidentiality of your username and password.
• Not share your account credentials with any other person.
• Notify poki games immediately if you suspect unauthorised access to your account.

Poki games is not responsible for any losses resulting from unauthorised access to your account caused by your failure to keep your login credentials secure. You are solely responsible for all activity that occurs under your account.

4 Deposits and Withdrawals

All financial transactions on poki games are conducted in Bangladeshi Taka (BDT). Poki games supports deposits and withdrawals via bKash, Nagad, and Rocket. Additional payment methods may be added or removed at poki games' discretion.

The following conditions apply to all deposits and withdrawals on poki games:

• Deposits are credited to your poki games wallet instantly upon confirmation from the payment network.
• Minimum deposit and withdrawal amounts are displayed on the cashier page and may be updated from time to time.
• Withdrawals will only be processed to the same payment method used for the original deposit, where technically possible.
• Poki games reserves the right to request identity verification before processing any withdrawal.
• Withdrawals may be delayed if your account is under review for security or compliance reasons.
• Funds deposited on poki games may only be used for betting purposes on the platform.

Poki games does not charge fees for standard deposits or withdrawals. However, your mobile banking provider may apply their own transaction fees, which are outside poki games' control.

5 Bonuses and Promotions

Poki games offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms and wagering requirements that are communicated at the time the bonus is offered. By claiming any bonus on poki games, you agree to the specific terms attached to that bonus.

General bonus conditions that apply across all poki games promotions:

• Bonus funds must be wagered the specified number of times before any withdrawal can be made.
• Only one bonus may be active at a time unless explicitly stated otherwise.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• Poki games reserves the right to modify, suspend, or cancel any bonus or promotion at any time.
• Any attempt to abuse the bonus system — including creating multiple accounts to claim bonuses repeatedly — will result in account closure and forfeiture of all bonus funds.
• Bonuses expire if not used within the timeframe specified in the individual promotion terms.

6 Fair Play and Prohibited Conduct

Poki games is committed to providing a fair and secure betting environment for all players. The following conduct is strictly prohibited on the poki games platform:

• Using automated betting software, bots, scripts, or any other tools to gain an unfair advantage.
• Exploiting software bugs, glitches, or errors in the platform or games.
• Colluding with other players to manipulate game outcomes.
• Using fraudulent payment methods or stolen financial credentials.
• Engaging in money laundering or any other illegal financial activity through the platform.
• Attempting to reverse-engineer, copy, or interfere with the poki games platform or its games.
• Providing false information during registration or verification.
• Harassing, threatening, or abusing other players or poki games staff.

Poki games uses advanced monitoring systems to detect unusual betting patterns and suspicious activity. All game outcomes on poki games are generated using provably fair algorithms that cannot be manipulated by the platform or by players.

7 Game Rules

Each game available on poki games operates according to its own specific rules, which are accessible within the game interface. By placing a bet on any poki games title, you confirm that you have read and understood the rules for that game.

General game rules that apply across the poki games platform:

• All bets placed on poki games are final once confirmed. Bets cannot be cancelled or modified after placement.
• In the event of a technical failure during a game round, poki games will resolve the round based on the available game state data. If a round cannot be resolved, all bets for that round will be refunded.
• Poki games reserves the right to void any bet that was placed as a result of a software error or incorrect odds display.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.
• Game results generated by poki games' certified random number generators are final and binding.

8 Account Suspension and Closure

Poki games reserves the right to suspend, restrict, or permanently close any account at its sole discretion. Circumstances that may lead to account action include, but are not limited to:

• Violation of any provision of these Terms and Conditions.
• Failure to complete identity verification within the requested timeframe.
• Suspected fraudulent activity, money laundering, or use of stolen payment credentials.
• Chargebacks or payment disputes initiated by the player.
• Abusive behaviour toward other players or poki games staff.
• Requests from law enforcement or regulatory authorities.

Players may also close their own poki games account at any time by contacting customer support. Upon account closure, any remaining balance will be returned to the player via their registered payment method, provided all verification requirements have been met and there are no outstanding disputes.

9 Responsible Gaming

Poki games is committed to promoting responsible gambling among all players. We provide a range of tools to help players stay in control of their betting activity, including deposit limits, session time reminders, and self-exclusion options.

If you believe your gambling is becoming a problem, poki games encourages you to:

• Set a deposit limit on your poki games account to control your spending.
• Use the session reminder feature to track how long you have been playing.
• Take a break using the temporary account lock feature.
• Request a self-exclusion period if you need a longer break from poki games.
• Seek help from a professional gambling support organisation.

10 Privacy and Data Protection

Poki games collects and processes personal data in accordance with our Privacy Policy. By using poki games, you consent to the collection and use of your personal information as described in that policy. Key points regarding your data on poki games:

• Your personal information is collected for the purpose of account management, identity verification, payment processing, and fraud prevention.
• Poki games does not sell your personal data to third parties.
• Your data may be shared with payment processors and identity verification services as necessary to operate the platform.
• All data stored by poki games is protected by 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data held by poki games, subject to legal and regulatory requirements.

For full details on how poki games handles your personal information, please read our Privacy Policy.

11 Intellectual Property

All content on the poki games platform — including but not limited to the website design, logos, graphics, game interfaces, software, text, and trademarks — is the intellectual property of poki games or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the poki games platform for personal, non-commercial betting purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from poki games without prior written permission. Unauthorised use of poki games intellectual property may result in legal action.

12 Limitation of Liability

To the maximum extent permitted by applicable law, poki games shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of winnings due to technical failures or connectivity issues outside poki games' control.
• Losses resulting from unauthorised access to your account caused by your failure to secure your credentials.
• Interruptions to the poki games service due to maintenance, updates, or force majeure events.
• Decisions made by players based on information displayed on the platform.

Poki games makes no warranty that the platform will be available at all times without interruption. Scheduled maintenance windows will be communicated in advance where possible. Poki games' total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

13 Changes to These Terms

Poki games reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, poki games will notify registered players via email or an in-platform notification.

Your continued use of poki games after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using poki games and close your account. It is your responsibility to check this page periodically for updates.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint regarding your poki games account, please contact our support team:

Poki games aims to respond to all support queries within 24 hours. For urgent account issues, please mark your message as urgent and our team will prioritise your case.