Poki Games FAQ

Basic identity verification is required before your first withdrawal. You will need to submit a copy of your National ID card or passport. This is a standard process that protects your account and ensures your winnings go to the right person. Verification is usually completed within a few hours. You can still play and deposit while verification is pending.

Go to the Login page and click "Forgot Password." Enter the mobile number linked to your account and you will receive an OTP. Use that OTP to set a new password. If you no longer have access to your registered mobile number, contact our live support team and they will help you recover your account securely.

No. Each player is allowed one account only. Creating multiple accounts is a violation of the poki games terms and conditions and may result in all accounts being suspended and any winnings being forfeited. If you have accidentally created a duplicate account, contact support immediately to have it resolved without penalty.

Log in to your poki games account and go to the Profile or Account Settings section. You can update your email address and some personal details directly. For changes to your registered mobile number or name, you will need to contact live support and provide identity verification to confirm the change is legitimate.

Log in to your poki games account and go to the Deposit section. Select your preferred payment method — bKash, Nagad, or Rocket — enter the amount you want to deposit, and follow the on-screen instructions to complete the transfer from your mobile banking app. Deposits are credited to your poki games wallet instantly in most cases.

The minimum deposit at poki games is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification for security purposes. We recommend starting with a comfortable amount and increasing your deposits as you get familiar with the platform and the games you enjoy most.

Go to the Withdrawal section in your poki games account, select your payment method (bKash, Nagad, or Rocket), enter the amount you want to withdraw, and confirm. Most withdrawals are processed within 15 minutes. The minimum withdrawal amount is ৳200. Make sure your identity verification is complete before requesting your first withdrawal to avoid any delays.

Poki games does not charge any fees on deposits or withdrawals. What you deposit is what arrives in your wallet, and what you withdraw is what arrives in your bKash, Nagad, or Rocket account. Your mobile banking provider may apply their own standard transaction fees, but poki games itself does not take any cut from your payments.

First, check that the transaction was completed successfully in your bKash, Nagad, or Rocket app and that the money left your account. If the transaction shows as successful but your poki games wallet has not been credited after 10 minutes, contact our live support team with your transaction reference number. We will trace the payment and credit your account manually if needed.

The vast majority of poki games withdrawals are processed within 15 minutes, 24 hours a day, 7 days a week. During peak hours or for larger withdrawal amounts, processing may take up to one hour. If your withdrawal has not arrived after two hours, please contact our support team with your withdrawal request ID and we will investigate immediately.

New poki games players receive a welcome bonus on their first deposit. The bonus gives you extra funds to play with on top of what you deposit — meaning more games, more rounds, and more chances to win without spending more of your own money. The exact bonus amount and percentage is shown on the Register page. Claim it by making your first deposit after registration.

Wagering requirements mean you need to play through your bonus funds a certain number of times before you can withdraw them as cash. For example, if you receive a ৳500 bonus with a 10× wagering requirement, you need to place ৳5,000 worth of bets using that bonus before it converts to withdrawable cash. The wagering requirement for each poki games bonus is clearly stated when the bonus is offered — always read the terms before claiming.

Bonuses are usually credited automatically within a few minutes of qualifying. If your poki games bonus has not appeared after 15 minutes, first check that you met all the conditions — minimum deposit amount, correct payment method, and that you have not already claimed the same bonus previously. If everything looks correct, contact live support with your deposit confirmation and they will apply the bonus manually.

Yes. Poki games runs regular promotions for existing players including reload bonuses, cashback on losses, free rounds on selected games, and seasonal special offers. The best way to stay updated is to enable push notifications in the poki games app and check your registered email regularly. Active players tend to receive more personalised offers based on the games they play most.

Every poki game uses a certified random number generator (RNG) that produces outcomes independently of the platform. The results cannot be manipulated by poki games or by any other player. All games are provably fair — meaning you can independently verify the outcome of any round using the seed values provided in the game interface. The stated RTP for each game is accurate and audited.

RTP stands for Return to Player. It is the percentage of all money wagered on a game that is paid back to players over time. For example, a game with 97% RTP will, on average, return ৳97 for every ৳100 wagered across all players over a long period. A higher RTP means better long-term value for players. Most poki games titles have an RTP of 95% or above, with several flagship games reaching 97%.

Super Wheel and Crash Goal are the best starting points. Both are simple to understand — you place a bet, watch what happens, and collect your winnings. There are no complex rules to memorise. Once you are comfortable, try Lucky Gods Fishing for a skill-based experience, or 3-Hand Casino Hold'em if you enjoy card games. High Roller is best saved for when you have more experience and a larger bankroll.

In Crash Goal, you place your bet before the round starts. Once the round begins, a multiplier starts climbing from 1×. Your job is to click "Cash Out" before the multiplier crashes. If you cash out in time, you win your stake multiplied by the value at the moment you cashed out. If the crash happens before you cash out, you lose your stake. Every round is independent and the crash point is determined by the RNG before the round starts.

The poki games library currently features over 200 titles. The main featured games are Super Wheel, Crash Goal, Lucky Gods Fishing, 3-Hand Casino Hold'em, High Roller, Darts, and Boat of Fortune. New games are added regularly — register and enable notifications to be the first to know when a new title goes live.

Visit the App page on this website to download the poki games app for Android or iOS. The Android APK can be downloaded directly from our site. For iOS, follow the installation instructions on the App page. The app is free to download and gives you faster game loading, push notifications for bonuses, and a smoother overall experience compared to the mobile browser version.

No, the app is completely optional. You can play all poki games directly in your mobile browser — Chrome, Firefox, or Safari all work well. Simply visit poki-games.vip, log in, and start playing. The browser version is fully optimised for mobile and works on any smartphone. The app just gives you a faster, more convenient experience with bonus notifications.

Android phones block APK installations from outside the Play Store by default. To install the poki games app, go to your phone's Settings, then Security or Privacy, and enable "Install from Unknown Sources" or "Allow from this source." Then try installing the APK again. If you still have trouble, contact our support team and they will walk you through the process step by step.

Yes. The poki games app and website have been specifically optimised for the network conditions in Bangladesh, including 3G connections. Games are compressed and load quickly even on slower data speeds. If you experience lag or slow loading, try closing other apps running in the background, switching from Wi-Fi to mobile data or vice versa, and making sure your poki games app is updated to the latest version.

Poki games uses 256-bit SSL encryption on all data transmitted between your device and our servers. Your personal information, payment details, and account data are stored securely and are never shared with third parties for marketing purposes. For full details on how we handle your data, read our Privacy Policy.

Change your password immediately using the Forgot Password option on the Login page. Then contact our live support team right away and report the suspected unauthorised access. Our security team will review your account activity, lock any suspicious sessions, and help you secure your account. Never share your password or OTP codes with anyone — poki games staff will never ask for these.

Yes. Poki games supports responsible gaming tools including deposit limits, session time limits, and self-exclusion options. You can set these limits in your account settings or by contacting our support team. We take responsible gaming seriously — if you feel your gambling is becoming a problem, use these tools or visit our Responsible Gaming page for guidance and resources.

You must be 18 years of age or older to register and play at poki games. Age verification is part of the identity verification process. If we have reason to believe a player is under 18, the account will be suspended immediately and any funds returned. We are committed to keeping our platform safe and age-appropriate. Please play responsibly.